DallasGo is the new way to pay your water bill

DallasGo has launched! You can now use DallasGo to pay your Dallas Water Utilities bill and other City of Dallas bills. DallasGo, powered by Paymentus, replaced the previous payment system on March 25, 2024.


DallasGo offers a more convenient way to pay your bills. With DallasGo you can view your balance,  set up secure automatic payments, change payment methods or update your account information. The new DallasGo platform is also mobile-friendly, allowing you to make secure payments from a computer, tablet or smartphone. And you can make quick one-time payments using the Guest Pay feature without logging in or creating a profile. 

Here's how to get started with DallasGo:

    • Click here to register on DallasGo. All you will need is the account number and the service address as they appear on your bill. When adding your account to your profile, you will be asked to provide your House Number. For example, if your address is 1234 Main Pl, you will enter only 1234 in the House Number field.
    • If you were previously registered for automatic payments and you want to continue using this convenient option, you must re-enroll in AutoPay

Read the Frequently Asked Questions below to learn more about DallasGo. Or head to DallasGo.Dallas.gov to get started.

If you need assistance with obtaining your account number or have questions about registering for DallasGo profile, you can click here to request assistance. You may also call DWU Customer Service at 214-651-1441, from 8 a.m. to 5 p.m., Monday through Friday.  



Frequently Asked Questions

​For other questions or for assistance with the new DallasGo payment platform,  you can click here to request assistance or call DWU Customer Service at 214-651-1441 from 8 a.m. to 5 p.m., Monday through Friday.