The City of Dallas has embarked upon several customer service initiatives to ensure that the organization is providing exceptional service to the residents, businesses, and communities of Dallas. In doing so, management has recognized the need for a standard mechanism to receive customer feedback that will allow the City to monitor long-term aggregated trends related to customer perception.
Current Community Survey Results
2025 Direction Finder Survey (Community Survey)
Report of Results
Map of Responses
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National Citizen
Direction Finder Survey